25/11/13 Notice to all customers in the USA
Our experience with mail to the USA via USPS suggests some parcels could be delayed over the Christmas period. Hatsdirect dispatch our hats daily as we promise. Most parcels arrive on time and sometimes ahead of time, however a percentage of parcels are held up each year. We have no control over this and tracing Airmail parcels is a slow process..
All companies using Australia Post and USPS are in the same position despite what they may say.
We advise our USA customers to consider the EMS postage option for their orders during December. EMS offers a faster service and also allows on-line tracking of your parcel so you can see at any time how far from the destination your hat may be.
Best Regards, The Hattery Team
Hatsdirect is the Mail Order service of The Hattery - Australia's leading hat shop.
Situated in the beautiful Blue Mountains, two hours west of Sydney by train or car, the Hattery has been established for over 20 years. During this time, it has developed into a significant destination in it's own right.
The first class service we offer and extensive range of hats and accessories, have customers returning again and again - in person and on-line. Our permanent stock range focuses on Akubra fur felt and Barmah leather hats - we believe the best hats Australia has to offer.
We also import Hanna Hats from Ireland, Basque Berets from Spain, Tilley Hats from Canada and hats from Hills, Lothlorian, Four Peaks and Lynsey Champion in New Zealand.
Our Fashion ranges are constantly changing in-sync with our spectacular seasonal weather.
If you are visiting Australia, why not, like many others, include us on your interary. You can be assured of a warm Australian welcome.
We have expert staff on hand to fit you in person and, if you are purchasing on-line, assist you with any questions or advice.
Hats purchased in the store can be shipped overseas GST free.
Stock lines of Akubra, Barmah, Tilley and Hannah are dispatched daily to destinations around the world in specially designed boxes made only for The Hattery and Hatsdirect.
We also offer free shipping insurance on all parcels and a secure on-line shopping system as part of our professional service.